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  Interactive Voice Response (IVR)  
   
    What is an IVR (Interactive Voice Response)?  
   
Interactive Voice Response or IVR in short is a highly advanced version of the Auto Attendant Message system. The major difference between the two is, while an AAM system operates from within the EPABX and is a standalone unit along with the EPABX; an IVR is supported by a computer and extensive programming.  The IVR provides a much higher level of functionality to your telephone system than what an AAM system can offer. That is why most of the banks and call centers that need very high level of automated interaction with the customers feature an IVR. To know more how an IVR functions you could try the customer care center number of any of the leading banks in your locality.

The IVR recording will be provided by us in any required format as individual prompts in a ready to use format (Wave, Ulaw, Alaw, Vox, Audio etc.). An IVR recording can be designed, programmed, installed and tested only by the IVR solution provider. For any further specific clarification do feel free to conatct us.
 
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